Conax Support

When you purchase a content security solution from Conax, you are ensured competent and professional Support assistance in operating your system.

A team of highly skilled and experienced technical engineers is ready to meet any customer’s needs and assist with guidance, system changes and in case of system disturbances. With two major support centres in Oslo and New Delhi, as well as regional support offices, the customers are ensured a prompt response and a wide range of expertise. In addition, Conax Support is supplemented by a large number of partners, who provide local support in selected regions.

Conax Support offers four different service levels that are well suited for any operation:

  • Basic Service Level: 9.00-17.00 local time on local business days
  • Extended Service Level: 9.00-21.00 local time, seven days per week
  • 24/7 Service Level: 24/7, 365 days
  • Premium Service Level: 24/7, 365 days including a dedicated Technical Key Account Manager and yearly system Health Check

Additional Conax Support services include:

  • System changes/consultancy: Conax Support assists with system changes and other operational tasks
  • System Health Check: Conax offers a technical assessment of the customer’s platform
  • Training: A professional training program is provided for all customers installing a content protection system. In addition, Conax Support offers tailor-made training on-site
  • On-site Support: Conax Support is available for on-site support on request

Conax Support, single point of contact (SPOC):

Email: support@conax.com
Phone: +47 22 40 52 80

Defective hardware components
In case of defective hardware components, contact Conax Support. For handling of defective components from third party suppliers, except HDDs and HSMs, Conax Support will advise the customer to contact the supplier’s partner in each country; see also http://www.oracle.com/us/corporate/contact/global-070511.html